Frequently asked questions

Our package sizes are built around bedroom count: 12 totes for a studio or dorm, 20 for a one-bedroom, 30 for two, 45 for three, 60 for four. If you have a packed basement, a workshop, or a serious book collection, size up one tier.

If you run short mid-move, add 10 totes for $25 — on the booking form or by phone during your rental.

Totes with attached lids, rolling dollies, reusable labels, delivery, and pickup. Inside our 30-mile South Dakota radius there is no delivery fee, no fuel surcharge, and no charge for using two different addresses.

South Dakota addresses only. Free anywhere inside 30 miles of Sioux Falls. Zone 2 (31–50 mi) is $95 and Zone 3 (51–75 mi) is $195, both by appointment with a 2 Bedroom minimum. Beyond 75 miles is a custom quote.

We do not deliver into Minnesota or Iowa at any distance, including addresses that are closer to us than parts of our own service area. See the service area page.

From your delivery address. Rentals of tangible personal property are taxable in South Dakota. An address inside an incorporated city is taxed at 6.2% (4.2% state + 2.00% municipal). An unincorporated rural address is taxed at 4.2%. The 1% municipal gross receipts tax does not apply.

One-hour arrival windows on both the drop-off and the pickup. Weekday early: 4:00–5:00 am and 5:00–6:00 am. Weekday evening: 3:30–4:30, 4:30–5:30, 5:30–6:30, 6:30–7:30, and 7:30–8:30 pm. Weekends run hourly from 7:00 am through the 8:00–9:00 pm slot.

Someone 18 or older needs to be there to sign at both ends (Section 3.4).

14 days residential, 28 days commercial, starting the day we deliver. Need longer? Call at least 48 hours before pickup and we'll extend at the published weekly rate for your package. Every extension rate is listed on the No Hidden Fees page.

Empty them, shake out the crumbs, wipe them down, pull off your labels and tape, put the lids back on, and stack them no more than 5 high in an easily accessible spot. Pickup can be at a different South Dakota address than the drop-off, so put them wherever our driver can reach them. We sanitize between every rental at no charge. Deep cleaning is $3 per affected item, pet hair $5, persistent odor $25.

You carry the risk of loss while the equipment is with you (Section 7.1). A tote with a lid is $20, a lid alone is $10, a tote dolly is $30, and a hand truck is $200. Ordinary scuffs and scratches are expected and free. Every one of these numbers comes from the No Hidden Fees page.

We do not insure the contents you put in the totes — check your renters, homeowners, or commercial policy.

60 pounds maximum, stacked no more than 5 high, on level ground. Books and dishes fill a tote past 60 pounds fast — split them across more totes and save your back.

Go to the booking page, enter your code in the certificate field in step 1, then pick your package and dates as normal. The certificate covers one 2 Bedroom package — 30 totes, a dolly, labels, free delivery and pickup, 14 days — with nothing more to pay. If you need a bigger package, $90 comes off the retail price and you pay the difference yourself on your invoice — unless your realtor has told you they are covering it. The realtor’s side is settled either way.

No expiration date. No fees of any kind. Not redeemable for cash. Close in October and move in the spring if you like — it is still good.

Two things to know. A card still goes on file at checkout even when the balance is $0.00, because it backs extension, damage and cleaning charges under Section 4.4 — it is not charged unless one of those happens. And a certificate can't be combined with the military / first responder discount, same as every other discount here. Anything past the base package — extra weeks, extra totes, a hand truck, an out-of-area zone fee — is yours, plus sales tax on whatever you actually pay. Your agent is never billed for it. The whole program is explained on the realtor closing gifts page.

Yes — 10% off the package price for active duty, Guard, Reserve, veterans, police, fire, and EMS. It is a checkbox on the booking form, not a promo code, and we verify ID at delivery. It doesn't stack with other offers — including a realtor closing gift certificate — and doesn't apply to add-ons or extensions.

More than 72 hours before delivery: full refund. Between 72 and 24 hours: you forfeit 25%. Inside 24 hours or on the delivery date: 50%. After delivery there is no refund of rental fees. One reschedule is free if you give us 72 hours.

By card, at checkout, through Stripe — we never see or store your card number. Your card is authorized, not charged: your bank sets the money aside and shows it as pending while we confirm the totes are free for your dates. Once we do, the charge goes through and Stripe emails you a receipt. If we cannot cover your dates we release the hold instead and call you, so there is no refund to wait on. Nothing is ever due at the door. The card stays on file for the rental period and 14 days after pickup so we can bill any extension or damage charges with an itemized statement (Section 4.4). Prefer not to pay by card? There is a link at checkout to send us the request by email and we will invoice you instead.

Yes, and you should. The whole thing is posted at /rental-agreement with no signup. You'll scroll and sign the identical text when you book, and we log the version and the timestamp with your order.

Every package includes one dolly for every 20 totes. Need more? $15 each. A Studio, 1 Bedroom, or 2 Bedroom package comes with 1; a 3 Bedroom comes with 2; a 4 Bedroom comes with 3. On the commercial side, 50 totes comes with 2, 100 with 5, and 200 with 10.

Yes. Early-morning windows (4:00–5:00 am and 5:00–6:00 am) are open to anyone. Office crews use them to avoid business hours, and plenty of families book them to get a jump on moving day.

We buy our totes outright as we grow — nothing on credit. If we take your booking, the totes are yours for the whole term. The booking calendar checks your dates against every reservation already on the books; if a date is fully booked it says so up front rather than surprising you later.